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Tourism, transport & leisure

The industry is undergoing dramatic change: consumers are now calling the shots


Ramón Galcerán

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It’s down to the development of new technologies and the sharing economy, which have given customers flexibility, control and new expectations. There’s also been a shift in the pattern of demand, as millennials become a force to be reckoned with and the emerging economies open up new markets.

It’s a complex environment. Fast-moving. And the industry is responding. It’s engaging more with customers and integrating technology into revised business models.

Just as airlines are reaching out to passengers on social media, so hotels are enhancing guests' experiences through digital check-ins and room customisation. Gaming companies are using analytics to identify preferences. And innovative businesses – restaurants, travel agencies, sports and entertainment venues – are working together to offer clients a seamless and personalised experience.

This shift to a consumer-led economy brings challenges and opportunities for the industry. We can help deliver your strategies for both.

Why Grant Thornton?

Grant Thornton’s global network of industry specialists will help you navigate the changing business environment facing travel, tourism and leisure companies.

We draw on in-depth sector knowledge and technical expertise, gained from years of advising travel, tourism and leisure businesses all over the world. Our understanding of both traditional and emerging markets will not only help you innovate and optimise your business, but also allow you to develop and expand into new markets.

We take a proactive and collaborative approach to understanding your growth ambitions and your commercial context. Our advice is tailored, responsive and agile.

So whether you are looking to scenario plan, manage costs, create flexible organisations or finance growth, we’ll dig deep to find a relevant, pragmatic solution that works for you.

Our solutions

Our teams offer services tailored to your industry to:

  • Select the right hotel operator and or/brand for your market
  • Provide procurement advice for supply chain optimisation
  • Undertake feasibility studies and business plans
  • Recommend air route structures for new market expansion
  • Conduct a review of information technology systems
  • Develop marketing strategies, including channel and pricing strategy
  • Carry out operational restructuring/business model optimisation
  • Navigate the prevailing gaming legislative and tax regulations in different countries. 

Talk to us

To learn more about our services in this industry, contact Ramón Galcerán.

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